8×8 Enhances Cloud Platform with AI-Powered Features and Customer Engagement Capabilities
Are you looking for the latest advancements in cloud communications and customer engagement capabilities? Look no further than 8×8 (NASDAQ: EGHT), a leading provider of business communications solutions.
In a recent announcement, 8×8 introduced significant enhancements to its cloud platform, incorporating advanced AI-powered features and expanded customer engagement capabilities. These improvements include AI-powered transcriptions with enhanced language support, Contact Center Video Elevation for visual customer assistance, and extended availability of Supervisor Workspace. The platform now offers improved call quality for Azure virtual desktop environments, bulk messaging support, and enhanced call queue management.
The impact of AI implementation is evident, with companies using AI seeing revenue increases of 17.9%, customer ratings up by 22.3%, and agent efficiency improvements of 21.8%. These metrics highlight the tangible benefits of incorporating AI into business operations.
The recent platform innovations by 8×8 are aimed at enhancing customer and employee engagement. The integration of OpenAI’s Whisper model for improved transcription accuracy and expanded language support addresses a critical market need for global enterprises. The Contact Center Video Elevation feature provides a significant differentiation point, enabling more efficient problem resolution.
The platform’s strategic alignment with enterprise requirements is evident in the enhanced Azure Virtual Desktop integration and bulk messaging capabilities. While these features represent incremental improvements, the real value proposition lies in the platform’s integrated approach, combining UCaaS and CCaaS with a 99.999% uptime SLA.
8×8’s commitment to innovation is further reinforced by its recent platform updates, which solidify its position as a leader in the cloud communications market. The company’s focus on delivering CX-driven enhancements empowers businesses to enhance engagement and achieve successful outcomes.
For more information on 8×8’s latest platform innovations and customer experience enhancements, you can visit their website or attend their on-demand webinar. Stay tuned for more updates from 8×8 as they continue to drive innovation in the cloud communications space.
