ServiceNow Unveils New GenAI and Governance Innovations for Now Platform
ServiceNow, a leading provider of digital workflow solutions, has recently announced exciting new generative AI (GenAI) and governance innovations for its Now Platform. These innovations are set to revolutionize the way businesses operate and communicate in a global landscape.
With over 150 GenAI innovations, ServiceNow is expanding its capabilities to include multilingual support for Now Assist. This feature is particularly beneficial for multinational companies that operate across different regions and languages. By breaking down language barriers, businesses can enhance communication with clients and improve customer satisfaction.
The introduction of AI Governance within Now Assist provides businesses with the necessary visibility and controls to maintain secure and compliant AI practices. This ensures that organizations can leverage AI technology effectively while adhering to regulatory requirements and best practices.
Jon Sigler, Senior Vice President of Platform and AI at ServiceNow, emphasizes the importance of these innovations in empowering enterprises to achieve greater autonomy and productivity. By offering smarter, faster ways of working through AI-enabled automation, ServiceNow is enabling businesses to deliver more personalized and collaborative experiences across the enterprise.
To address the challenges of siloed tools in AI operations, ServiceNow has introduced a unified AI inventory data model. This model allows businesses to better integrate AI strategy with technology, security, and compliance, creating a more cohesive and efficient AI ecosystem.
Specific enhancements have also been made to enterprise functions such as Configuration Management Database (CMDB) and Legal Service Delivery. These improvements streamline data management processes and provide efficiencies in legal operations, ultimately enhancing overall business performance.
The new GenAI accelerators under ServiceNow Impact are designed to accelerate the adoption of Now Assist solutions, facilitating the implementation of AI technology in various business functions. This aligns with the growing trend of increased investment in AI technologies for employee experience, customer engagement, and industry innovation.
Real-world applications of GenAI are already making a significant impact, as highlighted by Hank Prybylski, Global Vice Chair of Transformation at EY. By leveraging GenAI, organizations like EY are transforming their operations and creating new opportunities for growth and innovation.
In addition to these innovations, ServiceNow has introduced Workflow Data Fabric to further enhance its AI solutions by improving data connectivity and understanding across enterprises. This move underscores ServiceNow’s commitment to driving business transformation through autonomous AI agents collaborating with people.
AI Governance for Now Assist is currently available to selected clients, with general availability expected in the first quarter of 2025. All other GenAI innovations are now accessible for customers through the ServiceNow Store, providing businesses with the tools they need to thrive in a rapidly evolving digital landscape.
