InMoment Launches AI-Powered Active Listening Agents to Enhance Customer Feedback Experience

InMoment’s latest announcement of its AI-powered Active Listening Agents is set to revolutionize the way companies collect and analyze customer feedback. By utilizing context-aware generative AI, the revamped Active Listening feature prompts more detailed responses from users in real time, leading to a deeper level of insights.

The addition of configurable capabilities to the tool aims to combat survey fatigue, a common issue in the industry. By enhancing the feedback experience, InMoment hopes to uncover valuable insights that can help brands improve customer experiences and build lasting loyalty.

The Active Listening Agents are equipped with privately hosted, secure large language models that can process and respond to feedback in real time. This technology allows for more sophisticated surveying, eliciting longer responses from respondents and increasing the likelihood of receiving actionable feedback.

A recent study conducted by InMoment highlighted the benefits of AI-powered Active Listening, showing that respondents were more likely to provide actionable feedback, share insights about their intent, and reveal more details for personalized actions. The technology also improved text analytics by identifying more topics for improvement with greater accuracy.

InMoment’s commitment to innovation doesn’t stop there. Earlier this year, the company integrated ChatGPT into its XI Platform, making it the first VoC vendor to do so. This technology allows businesses to automatically summarize large volumes of customer feedback, making it easier to identify key issues and trends.

Overall, InMoment’s Active Listening Agents and ChatGPT integration are set to transform the way companies collect and analyze customer feedback, providing valuable insights that can drive meaningful change and improve customer experiences.