Avaya and Partners Showcase the Power of Artificial Intelligence at GITEX GLOBAL 2024
Are you a recent college graduate wondering what career path to pursue in today’s rapidly evolving world? If so, the classic movie The Graduate may have had a different message for you if it were remade today. Instead of the famous “plastics” advice, the new advice would likely be “artificial intelligence.”
At the recent GITEX GLOBAL 2024 event in Dubai, Avaya and its partners made several exciting announcements centered around the power of artificial intelligence in transforming customer experiences. One of the key announcements was the introduction of Avaya’s Virtual Operations Manager, a concept that showcases how AI can collaborate with human intelligence to revolutionize how contact centers manage customer interactions.
Giselle Bou Ghanem, VP of Product Marketing at Avaya, explained that the Virtual Operations Manager leverages orchestration APIs to unify and analyze data across the business ecosystem, providing contact center managers with valuable insights for workforce orchestration. This innovative solution aims to assist operations managers who often get overwhelmed with data in the contact center environment.
In addition to the Virtual Operations Manager, Avaya also announced a partnership with Transcom and Sabio Group to create a real-time translation solution for customer service. This AI-powered solution enables contact center agents to converse with customers in over 100 languages, breaking down language barriers and enhancing the quality of customer service.
Furthermore, Avaya’s collaboration with The Beyon Group has resulted in the development of a cloud-based Communication & Collaboration Suite, delivering next-gen voice and video capabilities for enterprise customers. This suite aims to enhance employee experiences and connect organizational initiatives seamlessly.
One of the most exciting announcements was Avaya’s deployment of an AI-based virtual assistant for the Dubai Police in partnership with Cognigy. This virtual agent will improve citizen experiences by providing self-service options on the Dubai Police mobile application and across various touchpoints.
Overall, Avaya’s presence at GITEX 2024 showcased the power of AI in transforming communication channels and enhancing customer experiences. The breadth of AI use cases presented by Avaya highlighted the importance of building a strong ecosystem of partners to deliver innovative solutions.
As you navigate your career path in today’s digital age, consider the possibilities that artificial intelligence can offer in shaping the future of customer experiences. Whether you’re interested in contact center management, real-time translation, cloud-based communications, or virtual assistants, AI is undoubtedly a game-changer in the modern workforce. Embrace the opportunities that AI presents, and you may find yourself at the forefront of innovation in your chosen field.
