Exploring the Future of AI in Contact Centers with Zoom’s Michelle Couture

Are you curious about how AI is transforming the contact center of tomorrow? Look no further than Zoom’s Global Product Marketing Lead for Customer Experience, Michelle Couture. In a recent CX Spotlight session hosted by Charlie Mitchell, Michelle dives into the role of AI within the contact center and what it means for agents and businesses.

Zoom is at the forefront of leveraging AI to enhance customer experiences and streamline operations. Michelle discusses how AI will support agents in their day-to-day tasks, providing practical examples of how this technology can be implemented effectively. From automating routine inquiries to providing real-time insights, AI is set to revolutionize the way contact centers operate.

However, with great innovation comes great challenges. Michelle also touches on the obstacles that contact centers may face on their AI journeys, from data privacy concerns to integration issues. It’s important for businesses to be aware of these challenges and proactively address them to ensure a successful AI implementation.

If you missed Zoom’s CX Spotlight session, you can catch up by watching the recording. Just click on the link provided to gain valuable insights into the future of customer experience with AI.

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