Interview with Avaya CEO Patrick Dennis: The Future of AI and Customer Experience

In the fast-paced world of customer experience (CX) technology, staying ahead of the curve is essential. That’s why CX Today’s David Dungay recently sat down with Patrick Dennis, the CEO of Avaya, to discuss the company’s vision for the future and the challenges and opportunities that lie ahead.

Patrick Dennis, who comes from a private equity background, brings a fresh perspective to his new role at Avaya. In the interview, he delves into the company’s vision as they embark on the next stage of their journey. With a focus on innovation and customer-centric solutions, Avaya is poised to make a significant impact in the CX space.

One of the key topics of discussion in the interview is the importance of ROI when it comes to AI investments. As businesses increasingly turn to artificial intelligence to enhance their customer interactions, understanding how to measure the return on these investments is crucial. Patrick Dennis provides valuable insights into how customers can effectively evaluate the impact of their AI initiatives.

Another important point raised in the interview is the disconnect between the promise of AI and the reality of its implementation. While AI has the potential to revolutionize the way businesses interact with their customers, there are still challenges to overcome. Patrick Dennis discusses how Avaya is working to bridge this gap and deliver on the promise of AI in a practical and impactful way.

If you’re interested in learning more about the future of CX technology and how companies like Avaya are shaping the industry, be sure to check out the full interview. And don’t forget to subscribe to CX Today’s YouTube channel for more insightful interviews and discussions. Join the conversation on Twitter and LinkedIn to stay up to date on the latest trends and developments in the world of customer experience.