Avaya Showcases ‘Virtual Operations Manager’ Concept at GITEX Global in Dubai

Are you ready to revolutionize the way customer experience is managed at the contact center level? Avaya’s ‘Virtual Operations Manager’ concept showcased at GITEX Global in Dubai is paving the way for a new era of collaboration between human and artificial intelligence.

The demonstration of the Virtual Operations Manager concept at GITEX Global showcased how AI can fundamentally alter the way customer experience is managed at the contact center level. By unifying contact center data and operations, this concept provides centralised insights and boosts performance with a virtual contact center operations manager advising and acting on behalf of contact center leaders.

Avaya’s Chief Product Officer, Omar Javaid, highlighted the power of AI in the hands of humans to achieve things that were never possible before. With the Avaya Experience Platform at its core, this demonstration shows how AI can unify data across a connected business ecosystem and perform complex workforce orchestration to supercharge business growth.

The Virtual Operations Manager concept intelligently augments the role of human operations managers by helping them make sense of vast amounts of data captured by contact centers’ CX-focused applications. It can offer or automatically take actions to improve contact center performance based on configurable parameters in a low-code/no-code environment.

Avaya’s commitment to innovation continues with its product roadmap strategy focusing on the customer journey. Recent milestones include AI Agent Assist Enhancements, Unified Customer Journey Improvements, Experience Orchestration Foundation, and a Cloud Migration Tool. These innovations aim to deliver modern, customized capabilities through the Avaya Experience Platform without disrupting existing infrastructure.

At GITEX Global, Avaya showcased technology demonstrations seamlessly integrating AI into customer interactions, transforming traditional contact centers into dynamic experience centers. Partnering with Sestek and Cognigy, as well as additional technology partners, Avaya is leading the way in revolutionizing customer experience management.

Are you ready to embrace the future of customer experience with Avaya’s Virtual Operations Manager concept? Stay tuned for more updates on how AI and human collaboration can enhance customer interactions and drive business growth.