Improving Customer Experience with Generative AI: Walmart’s Data Quality Efforts

Revolutionizing Customer Experience with Generative AI: Walmart’s Success Story

In the fast-paced world of retail, customer experience is everything. And Walmart, a retail giant, is taking customer experience to the next level with the help of generative AI. During a recent earnings call, Walmart executives shared how they are leveraging generative AI to enhance their product catalog and improve the overall customer experience.

One of the key benefits of using generative AI for Walmart is the improvement in data quality. By using AI to clean up and enhance their product catalog data, Walmart is making it easier for associates to find specific products quickly. This means that customers can expect a smoother shopping experience, both in-store and online.

Walmart CEO Doug McMillon highlighted how generative AI is being used to provide follow-up answers to customer queries, helping them find the right products. This personalized approach to customer service is sure to delight Walmart customers and keep them coming back for more.

But the benefits of generative AI don’t stop there. Walmart has used large language models to create or improve over 850 million pieces of data in their product catalog. This massive undertaking would have required 100 times the manpower without the help of AI. This efficiency is not only saving time and resources but also improving the overall customer experience.

In-store, associates are benefiting from generative AI as well. With the help of mobile tools and AI-powered technology, associates can quickly locate inventory and get items on shelves or to waiting customers. This eliminates the “treasure hunt” of finding items and ensures a seamless shopping experience for customers.

On the e-commerce front, Walmart’s AI tools are combining customer intent data with improved product data to present customers with items that match their needs. This personalized approach to online shopping is sure to drive customer satisfaction and loyalty.

As Walmart continues to focus on perfect orders and improving order fulfillment, customers can expect a seamless shopping experience both in-store and online. With generative AI at the helm, Walmart is revolutionizing the retail industry and setting a new standard for customer experience.

In conclusion, Walmart’s success story with generative AI is a testament to the power of technology in enhancing customer experience. By leveraging AI to improve data quality, streamline operations, and personalize customer interactions, Walmart is setting the bar high for the retail industry. As other retailers look to follow suit, it’s clear that the future of retail lies in the hands of AI.