GoTo Launches GoTo Connect CX to Address SMB Customer Experience Needs

Are you a small to medium-sized business struggling to keep up with customer communication demands? Look no further, as GoTo has just announced their latest offering, GoTo Connect CX, designed to streamline your customer experience needs.

In a market where SMBs often face costly and fragmented capabilities, GoTo Connect CX aims to provide a comprehensive solution that combines customer communication tools with traditional phone system services. This new offering is a game-changer for growing businesses looking to access advanced technology at an unmatched value.

With GoTo Connect CX, you can now enjoy multichannel customer communications through platforms like WhatsApp, SMS, web chat, Facebook, and Instagram. The ability to schedule SMS outbound campaigns with an AI assistant adds a level of efficiency and automation to your customer interactions.

One of the standout features of GoTo Connect CX is the shared inbox for two-way customer communication, allowing SMBs to manage customer inquiries effectively. Additionally, integrations with popular CRM platforms like Microsoft Dynamics, Salesforce, and Zendesk make it easy to streamline your customer data and interactions.

But that’s not all – GoTo Connect CX also introduces the new AI assistant GoPilot, which provides actionable reporting insights from every customer interaction. With AI Call Summaries and AI Call Transcriptions, you can make data-driven business decisions and enhance your customer service strategies.

For MSPs and channel partners working with SMB clients, GoTo Connect CX is a valuable tool to offer to your customers. With its seamless integration with existing GoTo products and services, it’s easier than ever to provide a comprehensive solution for your clients’ customer experience needs.

Don’t miss out on this opportunity to elevate your customer communication strategy. GoTo Connect CX is available now for active and potential customers, so be sure to check it out and see how it can transform your business.