ISG Digital Business Summit DACH: AI’s Impact on Customer Experience

The ISG Digital Business Summit DACH is gearing up to be a groundbreaking event in Frankfurt on October 7-8, bringing together leaders from major companies like Airbus, Swiss Re, Roche, and Post Office Group. The focus of the summit will be on the impact of AI on customer experience and how emerging technologies can revolutionize customer and employee interactions to drive growth.

Recent research from ISG has shed light on the current state of AI and automation engagements in enterprises, revealing that companies are less satisfied with these technologies compared to other tech services. GenAI, in particular, received the lowest rating in the emerging technology segment, highlighting potential challenges in adoption.

The summit will delve into market trends, technology developments, and changing consumer behaviors that are shaping business innovation today. Key topics on the agenda include AI, machine learning, sustainability, new business models, and simplifying tech infrastructure. Keynote speakers and panel discussions will tackle issues like modernizing legacy technology, digital transformation, and AI-centric business models.

One exciting feature of the event is the ISG Startup Challenge, where entrepreneurs will pitch their innovative ideas to a panel of judges and the audience. This competition adds an element of excitement and showcases the cutting-edge ideas that are shaping the future of business.

Overall, the ISG Digital Business Summit promises to be a dynamic and insightful event that will provide valuable insights into the evolving landscape of digital business. With a lineup of esteemed speakers and thought-provoking discussions, attendees can expect to gain valuable knowledge and inspiration to drive their own digital transformation initiatives.