Interview with Level AI Founder and CEO Ashish Nagar: Driving Efficiency and Excellence in Sales and Customer Service
Level AI is revolutionizing the way businesses approach sales and customer service with their cutting-edge AI-native solutions. In a recent interview with Pulse 2.0, founder and CEO Ashish Nagar shared insights into the company’s background, core products, challenges faced, evolution of technology, and future goals.
Nagar’s background in technology and business, coupled with his experience in product development and launching new companies, led him to the world of AI. His journey began in 2014 with Rel C, a mobile search company acquired by Amazon, where he led the Alexa team’s efforts on the Alexa Prize project. This experience inspired him to create a voice assistant for frontline workers, eventually pivoting to contact centers to address outdated solutions in customer service.
Level AI’s core products focus on enhancing customer interactions through AI Agents that automate quality assurance, serve as a CX Copilot, and provide deep generative AI insights. By leveraging unstructured conversational data, Level AI’s solutions empower businesses to improve their customer experience and streamline their operations.
Despite the rapid pace of innovation in the AI space, Nagar and his team have faced challenges such as customer education, data privacy, scaling, and cost. However, their commitment to addressing these challenges has driven the evolution of Level AI’s technology, culminating in the development of a native large language model (LLM) platform for customer experience intelligence and service automation.
The current state of customer service underscores the importance of optimizing contact center operations to deliver exceptional customer experiences. According to Nagar, businesses lose billions each year due to poor customer service, highlighting the need for organizations to prioritize customer satisfaction.
Level AI’s success stories demonstrate the tangible impact of their solutions, with customers achieving significant ROI by improving service interactions and automating quality reviews. The company recently closed a Series C funding round, further solidifying their position in the market and enabling them to pursue their ambitious goals.
Looking ahead, Level AI aims to become the go-to solution for AI in customer experience, with a focus on expanding their product suite and enhancing customer intelligence. With their unique technical architecture and comprehensive AI and CX bundle, Level AI is poised to lead the way in transforming the customer service landscape.
In conclusion, Level AI’s innovative approach to AI-native solutions is reshaping the way businesses engage with customers, driving efficiency, productivity, and excellence in sales and customer service. With a strong foundation, a dedicated team, and a clear vision for the future, Level AI is set to revolutionize the customer experience industry.
