Exploring the Future of Customer Support with AI in Contact Centers: Interview with Parloa CEO and Co-Founder

Are you ready to take your customer support to the next level? In a recent episode of CX Today, Susie Harrison sits down with Malte Kosub, CEO and Co-Founder of Parloa, to discuss the latest market changes in customer support and how businesses can prepare for them.

One of the key topics covered in the episode is how to get started with AI in contact centers. As technology continues to advance, incorporating AI into your customer service strategy can help streamline processes and improve efficiency. Malte shares insights on how businesses can leverage AI agents safely and reliably to enhance the customer experience.

If you’re interested in learning more about how AI can elevate your customer service experience, be sure to join Parloa for a live webinar. You can sign up for the webinar here.

Don’t forget to subscribe to the CX Today YouTube channel for more insightful content like this. You can also join the conversation on Twitter and LinkedIn to stay up to date on the latest trends in customer support.

With the right mindset and tools in place, businesses can stay ahead of the curve and provide exceptional customer service in today’s rapidly evolving market. Watch the full interview with Malte Kosub to discover how you can transform your customer support strategy with AI.