Sobot Launches Upgraded AI Agent for Enhanced Customer Service and Marketing Solutions
In today’s fast-paced business environment, customer service, marketing enablement, and management capability are crucial aspects that can make or break a company’s success. With the advancement of technology, businesses are constantly seeking innovative solutions to improve these areas and stay ahead of the competition. One such solution that is making waves in the industry is Sobot’s all-in-one contact center solution.
Sobot, a leading provider of contact center solutions, is set to launch its upgraded AI Agent this September. The AI Agent has undergone extensive testing with a select group of existing customers, who have had exclusive access to its advanced features. This upgraded AI Agent promises to revolutionize customer service, marketing, and management capabilities for businesses of all sizes.
“We’ve enhanced our AI Agent’s capabilities in AI settings, working processes, and beyond,” said Leo Chin, Vice President of Product at Sobot. “The upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. We are excited about this launch and invite everyone to look forward to its rollout.”
Sobot’s customer contact platform is built on a single AI system with three major components: customer service, marketing, and management. By integrating AI into these components, Sobot aims to significantly enhance customer experience (CX) and provide a seamless and efficient solution for businesses.
The AI-powered chatbot and inbound voicebot offered by Sobot can automatically answer customer queries based on a knowledge base, eliminating the need for human intervention. This not only improves response times but also frees up human agents to focus on more complex tasks.
In terms of marketing, Sobot’s AI-powered outbound voicebot can make phone calls to customers and tag them based on their purchasing intentions, allowing businesses to target their marketing efforts more effectively. Additionally, Sobot’s intelligent quality inspection feature automates quality checks, making the process more efficient and reliable.
One of the standout features of Sobot’s AI Agent is its humanized communication capabilities. The AI Agent can engage in natural and coherent dialogues with customers, making interactions more personalized and engaging. Its multilingual ability also allows businesses to cater to international customers seamlessly.
Renogy, a multinational new energy company, has already witnessed significant improvements in customer service after implementing Sobot’s AI Agent. With a 35% increase in direct response rate and a 27% increase in response accuracy, Renogy has seen tangible results from using the AI Agent.
While AI technology continues to advance, Sobot emphasizes that human agents will always play a crucial role in customer service and CX improvement. The AI Agent is designed to assist, not replace, human agents, and Sobot is committed to developing additional AI roles to further support human staff.
As businesses strive to enhance their customer service, marketing, and management capabilities, Sobot’s all-in-one contact center solution offers a comprehensive and innovative solution. With the launch of the upgraded AI Agent, businesses can expect improved efficiency, accuracy, and customer satisfaction. To learn more about Sobot’s contact center solutions, visit their website at https://www.sobot.io/.
