Verint® Improves Bank’s Contact Center Net Promoter Score Twelvefold with AI-Powered Bots
The use of AI-powered bots in customer service is revolutionizing the way businesses interact with their customers. Verint®, The CX Automation Company™, recently announced that a leading bank has significantly improved its contact center Net Promoter Score® (NPS) by implementing the Verint Quality Bot and Verint Coaching Bot.
The Verint Quality Bot automates the quality process in the contact center, providing an accurate and consistent view of performance and agent skills. On the other hand, the Verint Coaching Bot offers real-time assistance to agents who may need help, based on performance data generated by the Quality Bot.
The results speak for themselves – the bank reported a twelvefold increase in their NPS score, from three points before the bot deployment to 39 points post-deployment. This significant improvement in customer experience (CX) showcases the power of AI-powered bots in enhancing customer satisfaction and loyalty.
David Singer, global vice president of Go-to-Market at Verint, emphasizes the importance of putting customers at the center of every engagement and transaction. With the Verint Open Platform and AI-powered bots, contact centers can elevate the customer experience and drive greater customer satisfaction and loyalty.
The success of the Verint Quality and Coaching Bots highlights the potential for AI automation in transforming customer service operations. By leveraging technology to streamline processes and provide real-time support, businesses can enhance their customer interactions and drive positive business outcomes.
To learn more about how Verint is leading the way in customer experience automation, visit the Verint Open Platform. With a focus on delivering tangible AI business outcomes across the enterprise, Verint is empowering businesses to reimagine the customer experience and drive greater customer satisfaction.
As a Certified™ Great Place To Work®, Verint is committed to excellence in customer experience automation. To learn more about Verint and their innovative solutions, visit Verint.com.
In conclusion, the use of AI-powered bots in customer service is transforming the way businesses engage with their customers. By leveraging technology to automate processes and provide real-time support, businesses can enhance customer satisfaction and loyalty. Verint’s success in improving the NPS score of a leading bank demonstrates the power of AI automation in driving positive business outcomes.
