Puzzel Announces Acquisition of SupWiz: Enhancing AI Capabilities in Customer Experience
The recent announcement of Puzzel’s acquisition of SupWiz, an omnichannel conversational AI specialist, has sent ripples through the customer experience industry. This strategic move is part of Puzzel’s larger vision to leverage the power of AI in enhancing customer interactions and streamlining processes.
SupWiz’s enterprise-grade platform brings a host of unique AI and chatbot capabilities to the table, promising to seamlessly integrate with Puzzel’s existing CX platform. One of the standout features of SupWiz is its ability to deploy multiple types of AI without the need for coding knowledge, making it easier for businesses to manage AI applications effectively.
Frederic Laziou, CEO of Puzzel, highlighted the potential of SupWiz’s AI infrastructure in automating inbound requests, improving first contact resolution, and reducing time to resolution. This allows customer service agents to focus on more complex issues while ensuring customers get the assistance they need quickly.
In addition to its AI innovations, SupWiz’s platform offers intelligent self-learning capabilities, data security, multilingual support, compliance, and explainability. These features align with Puzzel’s commitment to providing secure and efficient customer service solutions.
Stephen Alstrup, CEO and Co-Founder of SupWiz, expressed excitement about the partnership with Puzzel and their shared goal of bringing cutting-edge CX technology to organizations across Europe. The collaboration aims to revolutionize customer service and support through AI-driven solutions.
Thomas Rødseth, Chief Product Officer at Puzzel, emphasized the importance of integrating AI into both assisted and self-service capabilities within the CX platform. By combining AI technologies with workforce management, case management, and contact center features, Puzzel offers a comprehensive solution for end-to-end customer journey management.
Overall, the acquisition of SupWiz by Puzzel signifies a significant step towards enhancing customer experiences through AI-driven solutions. As the two companies join forces, we can expect to see innovative developments that revolutionize the way businesses interact with their customers. Stay tuned for more updates on this exciting partnership!
