Unleashing the Power of Humans + AI: Join Us at CX Summit North America 2024

The future of business is rapidly evolving, and the fusion of human and AI capabilities is at the forefront of this transformation. The traditional customer lifecycle is fading away, making room for perpetual relationships and boundless experiences that move at the speed of pure digital. In this new world, empathy, trust, and emotion will be just as crucial as technology. Only leaders who can effectively integrate customer experience (CX), digital, and marketing to leverage the power of humans + AI will be able to create differentiated value in the eyes of customers.

It may sound like something out of a science fiction novel, but the reality is that 91% of companies are already using or exploring customer-facing generative AI. US consumers are also embracing this technology, with 63% using generative AI to find answers and 49% using it to receive advice or recommendations. However, there is still a significant portion (49%) of consumers who view generative AI as a serious threat to society.

If you want to learn how to thrive in this future of boundless experiences by harnessing the power of both humans and AI, then the CX Summit North America 2024 is the event for you. Happening in Nashville, Tennessee, and as a digital experience on June 17–20, this event will feature over 50 keynote and track sessions to help you navigate the new human + AI reality. From inspirational keynotes to practical case studies, you’ll gain valuable insights that you can implement right away.

In addition to the keynote sessions, the CX Summit will also offer industry- and interest-based sessions to connect you with experts and peers. You’ll have the opportunity to participate in analyst one-on-ones to address your specific challenges and learn about new solutions from innovative providers in the marketplace.

As your host for the event, I can attest to the fact that the CX Summit North America is the most energizing time of year. It’s a privilege to bring together business leaders and top Forrester experts for four days of customer-focused inspiration and education. Don’t miss out on this opportunity to stay ahead of the curve and shape the future of business. Hope to see you in Nashville!