Cirrus Launches ‘Cirrus Copilot’ AI Assistant for Contact Centres, Revolutionizing Customer Service

Are you looking to enhance your contact centre operations and improve customer experience? Look no further than Cirrus and their latest offering, Cirrus Copilot.

Cirrus has recently joined the ranks of contact centre solutions providers incorporating Microsoft’s Copilot into their platform. The ‘Cirrus Copilot’ introduces a ChatGPT AI assistant to UK contact centres, aiming to increase efficiency and elevate customer interactions.

In addition to integrating Copilot, Cirrus has upgraded its contact centre platform to include a range of cutting-edge technologies such as CRM, workforce optimisation, outbound dialler, drag-and-drop IVR, workflow builder, and agent scripting.

Jason Roos, CEO of Cirrus, expressed his excitement about the launch, stating that Cirrus Copilot aims to revolutionize contact centre operations by automating tasks, providing guidance, and delivering insights for exceptional customer interactions. This AI assistant is designed to support human agents, allowing them to focus on more rewarding engagements.

By combining generative AI capabilities with advanced technologies, Cirrus believes that their platform will set new standards for customer service. The platform enables businesses of all sizes to deliver personalized experiences and improve interactions with real-time agent assistance and call transcripts.

Cirrus remains committed to excellence in customer service and continues to collaborate with partners to provide top-notch solutions. The company’s dedication to innovation and customer satisfaction is evident in their latest offering.

Join the wave of contact centre providers incorporating AI assistants like Copilot to enhance customer experiences and streamline operations. With Cirrus Copilot, you can take your contact centre to the next level and set new standards in the industry.