Avaya Acquires Edify to Enhance UC, CX, and AI Technologies

Avaya’s recent acquisition of Edify is making waves in the communication service provider industry. The addition of Edify’s UC, CX, and AI technologies to Avaya’s Experience Platform is set to revolutionize the way businesses interact with their customers.

One of the key assets of Edify is its no-code orchestration engine, which allows businesses to quickly create workflows that simplify customer experiences. This, coupled with Edify’s AI-powered capabilities like sentiment analysis and natural language understanding, will enable Avaya customers to provide personalized experiences without requiring extensive IT involvement.

The integration of Edify’s unified communications tools and conference room video capabilities into Avaya’s platform will further enhance collaboration within organizations. With features like one-click voice, chat, and video collaboration, Avaya is truly turning agents into ambassadors on a single platform.

The CEO of Avaya, Alan Masarek, expressed his excitement about the acquisition, stating that it is evidence of Avaya’s commitment to innovation in customer experience solutions. The addition of Edify’s engineering talent to Avaya’s organization will further bolster the company’s momentum in the market.

In addition to the acquisition of Edify, Avaya has also partnered with Zoom to provide advanced collaboration experiences to global businesses. This strategic partnership will integrate Zoom Workplace, an AI-powered collaboration platform, with Avaya’s Communication & Collaboration Suite, offering customers a streamlined solution for managing their communications environments.

Overall, Avaya’s recent moves in the industry demonstrate their dedication to providing cutting-edge solutions for businesses looking to enhance their customer experiences and streamline their communication workflows. With the addition of Edify’s technologies and the strategic partnership with Zoom, Avaya is solidifying its position as a leader in the communication service provider space.