Key Innovations Unveiled at Enterprise Connect 2024: AI-Powered Solutions Transforming the Enterprise IT Industry
Enterprise Connect 2024: A Recap of the Latest Innovations in Enterprise IT
The recent Enterprise Connect 2024 event held at the Gaylord Palms Resort in Orlando, Florida, brought together industry leaders, innovators, and technology enthusiasts to explore the cutting-edge solutions and communication methods shaping the digital landscape. With a focus on GenAI, AI in the contact center, customer engagement, and employee experience, the event showcased the latest products, partnerships, and plans from major tech providers.
While headlines were dominated by Twilo’s new Data Layer, Nice’s Copilot 2.0, and Cisco’s latest CCaaS package, several other exciting stories from the event deserve attention.
Talkdesk and Verint announced their partnership expansion to launch an AI-Powered WFM for Contact Centers. The Verint Workforce Management for Talkdesk, powered by AI and available through Talkdesk CX Cloud, promises to enhance CX automation offerings with its flexible architecture and enterprise-level scalability.
Vonage introduced Generative AI for Vonage Conversational Commerce, leveraging advanced GenAI technology to improve the user experience and establish personalized connections with customers across platforms.
GoTo announced over 60 new product enhancements, including AI screen translation, admin GoPilot, AI optimization add-on, and post-meeting summaries supercharged by AI, to boost productivity and deliver exceptional customer and employee experiences.
Calabrio unveiled its GenAI-Powered Interaction Summary feature, aiming to boost contact center efficiency by automatically summarizing customer interactions for agents and exporting them to CRM systems.
CallMiner deployed GenAI to enhance its CX solutions, introducing AI classifiers, semantic search, and the CallMiner GPT help bot to provide users with greater control over their GenAI features.
These developments highlight the ongoing innovation and advancements in the enterprise IT industry, with a focus on AI-powered solutions to drive operational efficiencies, improve customer experiences, and enhance team performance. Stay updated on all the latest news and developments from Enterprise Connect 2024 by following the links provided.
