New ‘Contact Center’ launched on Dynamics 365 to improve customer experience (CX)
Microsoft Launches Dynamics 365 Contact Center with Generative AI Copilot
Microsoft has once again revolutionized the customer service industry with the launch of Dynamics 365...
AI and Customer Experience: Creating Contemporary Customer Stories
The Gist: AI Transformation in Customer Experience
In today's fast-paced business landscape, the role of artificial intelligence (AI) in customer experience has become more crucial...
Improving customer experience through the integration of artificial intelligence and sustainability.
Insights from IBM's 2024 Consumer Study: Shopping Preferences, AI, and Sustainability
Are you one of the consumers who would like to use bots, virtual assistants,...
AI: The Future of Customer Support in Enhancing CX
The Gist: AI in Customer Experience
The Gist: How AI is Revolutionizing Customer Experience
Customer experience (CX) is no longer just a buzzword - it's the...
The Power of Conversational Intelligence: Real-life Examples, Achievements, and Future Trends
Exploring the Future of Conversational Intelligence: Expert Insights and Use Cases
In today's fast-paced business landscape, customer experience is more important than ever. With the...
Insights on Customer Experience: Navigating the Data Journey in 2024
Key Takeaways from Experience '24: Data-Driven Insights, Cultural Change, AI, and Personalization
The world of customer experience (CX) is constantly evolving, with data-driven insights playing...
GSA hints at upcoming open-source customer experience tool
GSA Administrator Teases Improvements to Survey Information and Feedback Forms
The General Services Administration (GSA) is making strides in improving the way it collects feedback...
AI, Other Trends, & Providers in Customer Service CRM
The Future of CRM for Customer Service: Trends and Insights from Industry Experts
In today's fast-paced business landscape, customer relationship management (CRM) systems are playing...
AI Customer Support: Utilization Scenarios, Recommended Practices, and Ethical Considerations
Maximizing Customer Support with AI Technology: Strategies, Use Cases, and Best Practices
While customer expectations are constantly evolving, companies are under increasing pressure to deliver...
Common Mistakes Made by Businesses in Implementing Contact Center Voice AI
Navigating the Challenges of Contact Center Voice AI Implementation: Strategies for Success
The Future of Contact Center Operations: Overcoming Challenges with Voice AI
Conversational AI is...
New
Survey by Kapture CX Reveals Customer Sentiment Insights as Most Popular...
Survey Findings: AI Use Cases in Customer Support & Automation Highlighted by Kapture CX
In today's fast-paced world, customer experience is more important than ever....
