Sunday, April 20, 2025

NICE Introduces Xceed AI Agents

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No Jitter Roll: Latest Updates in Enterprise Communication and Collaboration Are you ready to dive into the latest news in the enterprise communication and...

Industry News

AI-powered Google Cloud transforming businesses

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Navigating the Rapid Pace of Change: Insights from Google Cloud’s Bobby Allen In a world where the speed of change is dizzying, Bobby Allen,...

Agent X Leading the Path to Growth as HGS Shifts Focus...

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Hinduja Global Solutions (HGS) Continues to Invest in AI-led Technology Services for Transforming Customer Experiences Are you ready to dive into the world of...

CX and AI

Best Strategies

The Common Pitfalls of AI in Customer Experience

Avoiding Common Pitfalls in AI-Driven Customer Experience: How to Get It Right Artificial Intelligence (AI) has become a buzzword in the world of customer experience (CX). Companies are increasingly turning to...

White House mandates agencies to create AI strategies and appoint leaders

White House Orders Federal Agencies to Expand Use of Artificial Intelligence and Name Chief AI Officers The White House’s recent directive to federal agencies regarding the expansion of artificial intelligence (AI)...

The significance of taking a proactive approach in customer service

The Role of AI in Customer Experience: Enhancing Proactive Outreach In the ever-evolving landscape of customer experience (CX), one major role that has rapidly emerged for AI is better proactive outreach....

Challenges and Solutions

Technology and Tools

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