ibex to Showcase AI-Powered Customer Experience Solutions at IUCX Annual Conference 2025 in Phoenix
Transforming Customer Experience: ibex at the IUCX Annual Conference 2025
As the world of customer engagement continues to evolve, the integration of cutting-edge technology has become paramount. This is especially true in the utilities sector, where customer satisfaction is crucial. On May 6-8, 2025, ibex, a leader in business process outsourcing (BPO) and customer engagement technology, will showcase its innovative solutions at the Innovate UtilityCX (IUCX) Annual Conference in Phoenix, Arizona.
A Game-Changer in Customer Experience
Bruce Dawson, Chief Sales and Client Services Officer at ibex, emphasizes the transformative power of AI in enhancing customer experience. “AI-enabled CX solutions are a game-changer when it comes to improving customer experience and driving efficiencies,” he states. With a focus on reducing operating costs while deepening customer relationships, ibex is set to demonstrate how its AI-powered solutions can revolutionize the way utilities engage with their customers.
Meet the ibex Utilities Team
Visitors to booth #931 will have the opportunity to explore the ibex Wave iX solution suite, which leverages advanced Generative AI technology. This suite includes:
Wave iX AI Virtual Agent: A sophisticated AI solution designed for seamless customer interactions. It offers human-like conversations tailored to align with a brand’s persona, ensuring a hyper-personalized experience.
Wave iX Translate: This innovative tool allows agents and customers to communicate in their native languages, translating conversations in real-time. With support for over 150 languages, it enhances communication and fosters stronger connections.
Why Attend the IUCX Conference?
The IUCX Conference is the premier event for utility professionals across North America and beyond. Attendees can expect two days filled with insightful content on meter-to-cash processes, industry trends, and best practices. It’s an invaluable opportunity for professionals at every stage of their customer experience journey to learn from industry leaders and peers.
About ibex
ibex is dedicated to delivering innovative BPO solutions, smart digital marketing, and end-to-end customer engagement strategies. With a global presence and a diverse team of over 31,000 employees, ibex manages nearly 175 million critical customer interactions annually, generating over $2.2 billion in lifetime customer revenue each year.
For more information on ibex and its groundbreaking solutions, visit ibex.co.
Join the Conversation
As the utilities sector continues to embrace digital transformation, the role of AI in enhancing customer experience cannot be overstated. Join ibex at the IUCX Annual Conference to discover how these innovative solutions can elevate your customer service operations and drive meaningful change in your organization.
Whether you’re a utility professional looking to enhance your customer engagement strategies or simply interested in the latest technological advancements, the IUCX Conference promises to be an enlightening experience. Don’t miss the chance to connect with industry leaders and explore the future of customer experience!
