Discussion with Zeus Kerravala on Avaya’s Announcements and AI Agent Deployments at Gitex – CX Today News

Are you curious about the latest developments in customer experience technology? Look no further than CX Today’s recent interview with Zeus Kerravala, Principal Analyst at ZK Research. In this insightful session hosted by David Dungay, we delve into some key topics that are shaping the future of CX.

One of the highlights of the discussion is Avaya’s announcements and demos at Gitex. Avaya, a leading provider of communication solutions, showcased their latest innovations at the event. Kerravala shares his thoughts on these developments and what they mean for businesses looking to enhance their customer experience.

Another key point of discussion is the effectiveness of AI Agent deployments in businesses. With AI becoming increasingly prevalent in customer service, it’s crucial for companies to understand how to leverage this technology effectively. Kerravala sheds light on where businesses are seeing success with AI Agent deployments and what the future holds in this space.

Lastly, the conversation turns to Patrick Dennis, CEO of Avaya, and his plans to bring the business back to a growth trajectory. As the leader of a major player in the CX technology industry, Dennis’s strategies and vision for the company are of great interest to industry insiders and customers alike.

If you’re passionate about customer experience technology and want to stay informed about the latest trends and developments, be sure to subscribe to CX Today’s YouTube channel. You can also join the conversation on their Twitter and LinkedIn pages to connect with like-minded professionals and stay up to date on all things CX. Don’t miss out on the opportunity to be part of the discussion and shape the future of customer experience technology. #gitex2024 #CXNEWS #experiencesthatmatter.