Exploring Five AI Use Cases for Customer Experience in Contact Centers with CX Today’s Charlie Mitchell
Are you curious about how artificial intelligence is revolutionizing customer experience in contact centers? Look no further than CX Today’s latest video featuring Charlie Mitchell as he introduces five AI use cases for customer experience, with a specific focus on contact centers.
In this informative video, Charlie is joined by Chris Crosby, Founder & CEO of Ventures CX, and Chandler Galt, Senior Product Marketing Manager of the Zoom Contact Center. Together, they explore the following AI use cases from both a contact center leader and tech specialist perspective:
1. Customer Intent Modelling
2. GenAI-Powered Virtual Agents
3. Real-Time Agent Assistance
4. Auto-QA
5. Feedback Analysis
Whether you’re interested in improving customer interactions, streamlining processes, or enhancing agent performance, these AI use cases have the potential to transform the way contact centers operate.
If you want to dive deeper into the world of AI-powered customer experience, be sure to check out the Zoom Contact Center. Visit their website to learn more about how they are leveraging AI technology to deliver exceptional customer service.
Don’t miss out on this insightful discussion on the future of customer experience with AI in contact centers. Watch the video now and stay ahead of the curve in the ever-evolving world of customer service.
