Introducing GoTo Connect CX: The Ultimate Solution for Exceptional Customer Experiences

In today’s fast-paced business world, providing exceptional customer experiences is crucial for success. Customers have high expectations and demand seamless communication and support from the companies they interact with. That’s why GoTo has introduced GoTo Connect CX, a comprehensive platform designed to help businesses of all sizes achieve great customer experiences while saving time and money.

Connect CX combines GoTo Connect’s award-winning virtual phone system with innovative AI features to create a powerful tool for businesses. Olga Lagunova, Chief Product and Technology Officer at GoTo, describes the platform as the most extensive suite of affordable AI-powered CX tools available on the market. With Connect CX, businesses can access cutting-edge technology without breaking the bank.

The platform includes multichannel communication options, AI capabilities, a shared inbox, a feature-rich business phone system, and advanced integrations. Businesses can engage with customers through various channels like WhatsApp, web chat, SMS, Facebook, and Instagram. AI features such as the AI Messaging Assistant and GoPilot virtual assistant help streamline tasks and provide valuable insights into customer needs.

Connect CX also offers actionable reporting insights, AI call transcriptions, and AI call summaries to help businesses make data-driven decisions and enhance their understanding of customer interactions. The shared inbox feature centralizes communication into a single, simplified inbox, making it easier for teams to collaborate and respond to customer inquiries.

Customer feedback on the platform has been overwhelmingly positive. Jeff Hanlon, President at MaidPro, praised GoTo Connect for covering all of his business’s communication needs in one platform. The implementation process was smooth, and the platform proved to be efficient and cost-effective for his company.

Overall, GoTo Connect CX is a game-changer for businesses looking to improve their customer experiences. By leveraging the latest AI technology and communication tools, businesses can enhance customer interactions, increase loyalty, and drive revenue growth. With GoTo’s track record of supporting millions of customers with IT solutions, businesses can trust that Connect CX will deliver exceptional results.