Vonage Contact Center for Service Cloud Voice Chosen by Endress+Hauser to Enhance Customer Experiences

The partnership between Vonage and Endress+Hauser is set to revolutionize customer service experiences in the laboratory instrumentation and automation industry. Vonage Contact Center for Service Cloud Voice will enable Endress+Hauser to provide personalized customer experiences across all communication channels, leading to increased productivity gains.

Rob MacKenzie, Corporate Director Sales Excellence at Endress+Hauser, highlighted the importance of integrating communication channels to improve the overall customer journey. Vonage Contact Center for Service Cloud Voice will streamline internal processes and capture vital insights, ultimately enhancing both employee and customer experiences.

One of the key features of Vonage’s solution is its Salesforce CTI Integration, which combines Salesforce CRM with the contact center to provide more intelligence, automation, and engagement capabilities on a global scale. This integration will enable businesses to forge deeper connections with customers and empower agents with a better understanding of customer needs.

Vonage’s AI capabilities, such as global voice and telephony, real-time transcription, and omnichannel routing, will integrate seamlessly with Salesforce’s Einstein Intelligence and Service Cloud Voice. This integration will not only enhance customer engagement but also improve agent satisfaction and overall employee experience.

The recent integration of Vonage’s Service Cloud Voice solution with Salesforce Einstein Conversation Insights further enhances the company’s AI-powered capabilities. Vonage is set to become one of the few contact center providers to offer full integration with AI-powered Einstein Conversation Analytics, trends, and data, ultimately providing intelligent, global calling capabilities for businesses.

Overall, the partnership between Vonage and Endress+Hauser signifies a shift towards more personalized and efficient customer service experiences in the laboratory instrumentation and automation industry. With Vonage’s innovative solutions and Salesforce integration, businesses like Endress+Hauser can create memorable customer experiences while increasing agent satisfaction and overall employee experience.