ODP Corporation Implements Cutting-Edge Gen AI Technology in Office Depot and OfficeMax Stores

Are you ready to experience the future of retail? The ODP Corporation is leading the way with its implementation of cutting-edge Generative AI (Gen AI) technology in its Office Depot and OfficeMax stores. This innovative technology is revolutionizing the customer experience and setting a new standard for retail excellence.

The ODP Personal Assistant, an AI application developed internally by the company, is changing the game for thousands of associates across all business units. With the ability to access comprehensive knowledge bases, associates can now provide quick and accurate answers to customer inquiries, enhancing the overall service provided in-store. This means faster responses, improved efficiency, and a more personalized experience for every customer.

“We are thrilled about the potential of Gen AI to revolutionize our customers’ experience,” said Gerry Smith, CEO of The ODP Corporation. “This approach highlights our dedication to technological advancement and enhances our ability to streamline activities and tasks within our stores. We’re committed to further exploring transformative AI applications across our entire organization.”

The benefits of this AI integration are clear. Associates have immediate access to information, can leverage comprehensive knowledge bases, and ultimately provide an enhanced customer experience. With the ODP Personal Assistant at their fingertips, associates can focus on engaging with customers and delivering world-class service.

This initiative has not only modernized the Company’s retail environments but has also set the stage for future applications of AI-related technologies. The ODP Corporation is paving the way for a new era of retail, where technology and customer service go hand in hand.

Stay tuned for more exciting updates as The ODP Corporation continues to push the boundaries of innovation in the retail industry. The future is here, and it’s powered by AI.