Yellow.ai Launches Analyze: AI-Powered Solution Reducing Ticket Volume by 30% and Boosting Containment Rates by 10%
Are you looking to revolutionize your customer service automation? Look no further than Yellow.ai’s latest innovation, Analyze. This cutting-edge solution is powered by an in-house LLM model and is designed to reduce ticket volume by 30% while boosting containment rates by 10%.
Traditional automation platforms often fall short when it comes to providing in-depth insights into chatbot interactions. This is where Analyze steps in, offering detailed conversational insights and advanced self-learning capabilities. By leveraging AI technology, businesses can gain a comprehensive understanding of bot effectiveness, user satisfaction, conversation topics, and areas for improvement.
With Analyze, businesses can not only access detailed insights but also continuously improve their bot’s ability to handle a wider range of customer queries without human intervention. This next-generation self-learning loopback technology ensures that the bot evolves with each interaction, becoming more adept at meeting customer needs over time.
One of the key features of Analyze is its strategic insights for topic clustering. Customer service teams can explore AI-generated topic clusters from bot conversations, gaining valuable insights on customer sentiments, knowledge base improvements, conversation share, and containment rate opportunities. Additionally, the solution offers conversation analysis for improved customer support and sentiment analysis for higher user satisfaction.
“We believe Analyze represents a breakthrough in customer service analytics, giving businesses a significant edge to maximize their ROI from AI-first automation,” said Raghu Ravinutala, CEO & Co-founder of Yellow.ai. By adopting Analyze, businesses can enhance their data analysis capabilities, drive more effective automation, and elevate the overall customer experience.
Don’t miss out on this game-changing solution. Sign up for the free insideAI News newsletter and follow Yellow.ai on Twitter, LinkedIn, and Facebook for the latest updates. Join the AI revolution with Analyze and take your customer service automation to the next level.
