Startek® Launches Generative AI to Enhance Customer Experience and Efficiency
In today’s fast-paced world, customer experience is more important than ever. Businesses are constantly looking for ways to improve efficiency while still delivering exceptional service. Startek®, a global customer experience solutions provider, has just announced the launch of Startek® Generative AI, a suite of Generative AI solutions designed to bridge empathy and efficiency in customer interactions.
Startek® Generative AI goes beyond simple automation. It empowers businesses with a strategic approach that enhances agent productivity, streamlines operations, and personalizes the customer journey. By utilizing generative AI tools, Startek Generative AI can swiftly identify and address customer needs across various touchpoints. This allows agents to prioritize responses with enhanced empathy and speed, ultimately elevating the overall customer experience.
One of the key features of Startek® Generative AI is Startek GPT, a powerful engine that leverages generative pre-trained transformers. Startek GPT automates tasks, summarizes interactions, and analyzes customer sentiment, allowing agents to focus on complex issues and deliver a more personalized customer experience.
Startek® Generative AI has already shown remarkable results for a multinational electronics and hardware manufacturer, with a 20% improvement in First Call Resolution (FCR) for 50% of agents, and a 15% improvement in Voice Average Handling Time (AHT) for 60% of agents.
As businesses continue to adopt Generative AI, Startek Generative AI is poised to redefine customer expectations at every touchpoint. With a deeply human-centric approach, Startek Generative AI is not just for today’s challenges; it’s a glimpse into the future of customer experience.
For more than 35 years, Startek has delivered customer experience excellence for the world’s leading brands. With 38,000 associates spread across 12 countries, Startek creates memorable, personalized experiences in both voice and non-voice channels. By creating closer connections, Startek delivers value for clients, opportunities for people, and sustainable growth for shareholders.
To learn more about Startek® Generative AI and how it can help your business bridge empathy and efficiency in customer interactions, visit www.startek.com and follow Startek on LinkedIn@Startek.
