Oracle shifts focus to CX platform as it exits advertising industry
Oracle Doubles Down on CX Investment, Emphasizes B2B Buying and Subscription Models
Oracle's recent announcement about shutting down its online advertising products may have raised...
AI is the Key to Customer Experience in CallMiner’s 2024 CX Landscape Report, But...
Report: Businesses Struggle with Cost of Implementing Generative AI for Customer Experience (CX)
In today's rapidly evolving business landscape, customer experience (CX) has become a...
Preparing for AI in Customer Experience
Implementing AI in Contact Centers: A Strategic Approach for Success
Artificial intelligence (AI) has come a long way from its early days of basic rules-based...
The ODP Corporation Improves Customer Experience with Advanced AI Data Integration
ODP Corporation Implements Cutting-Edge Gen AI Technology in Nationwide Retail Stores
Are you ready to experience the future of retail? The ODP Corporation is leading...
Tips from Zendesk customers on how to automate customer experience with a personal touch
Navigating the Balance: Humanizing Customer Service in the Age of Automation
In a world where automation is becoming increasingly prevalent in customer service, businesses are...
Artificial Intelligence is Transforming Customer Experience in the Financial Services Industry
The Future of Customer Service in Financial Services: How AI is Transforming the Customer Experience
Customer service has always been a crucial aspect of any...
New Study by Coveo Shows AI Search Enhances Customer Engagement
Artificial Intelligence Innovation Transforming Customer Experiences on CRM Platforms: Coveo's Latest CX Industry Report
Artificial intelligence innovation is transforming the way businesses interact with their...
AI Filters Being Used by Contact Centers to Shield Staff from Upset Customers
Navigating Customer Anger: How AI is Transforming Contact Center Interactions
Handling angry customers is a challenging task that every contact center must face. With issues...
Walmart Utilized Artificial Intelligence to Analyze 850 Million Product Data Points and Enhance Customer...
Walmart Harnesses Generative AI to Enhance Product Catalog Data Quality for Improved Customer Experience
Revolutionizing Customer Experience with Generative AI: Walmart's Success Story
In the fast-paced...
RingCentral Teases Introduction of Native AI Assistants for RingCX and Reveals Additional Solutions
RingCentral Unveils Plans for Native AI Assistants on RingCX Platform
RingCentral, a leading provider of cloud communication and collaboration solutions, has recently announced plans to...
New
Consider These Top Contact Center Vendors in 2024
Top Contact Center Vendors Empowering Customer Loyalty Through Omnichannel Experiences
In today's fast-paced business environment, customer experience is key to success. As customers increasingly prioritize...
