Teleperformance’s Strong Results and Strategic Investments Help Overcome AI Concerns
Teleperformance’s Strong 2024 Annual Results Showcase Resilience and Growth Amid CX Evolution
Teleperformance: Leading the Way in Digital Business Services
Teleperformance, a global leader in...
Purpleant Technologies Introduces BotWot iCX: Advanced AI Platform Integrates Multimodal Agents, Content Creation, and...
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The Rise of AI Agency: Implications for Work and Workers
Exploring the Rise of Agentic AI: Impact on Workforce and Customer Experience
Are you ready to dive into the world of agentic AI? Imagine...
Rob Scudiere of Verint credits Our Bengaluru GIC for driving AI innovations in CX...
Verint’s CTO Rob Scudiere Discusses the Company’s First Global Innovation Centre in Bengaluru
Verint, a global leader in AI-driven customer experience automation, recently made...
Ikea’s Approach to AI Governance
Decentering Technology: Ikea’s Approach to AI Governance
Are you curious about how companies are approaching AI governance in today’s digital age? Ikea Retail Chief...
Five9 Partners with Agentforce to Introduce Industry-Specific AI Agents to CCaaS
Five9 Strengthens Partnership with Salesforce and Expands AI Agent Integration
Five9 Strengthens Partnership with Salesforce to Enhance Customer Service with AI Agents
Five9, a leading...
Maximizing Retail Planning Efficiency with AI-Powered Tools
Leveraging AI Tools for Enhanced Retail Planning: A Competitive Advantage
In today’s fast-paced retail landscape, staying ahead of the competition requires more than just...
Zoom’s Virtual Agent Successfully Resolves 97% of Customer Inquiries
Zoom’s Virtual Agent: A Case Study in Successful Implementation and Results
Are you tired of customer experience vendors who talk the talk but don’t...
Introducing Writesonic’s 24/7 SEO AI Agent to Boost Online Traffic for Businesses
Writesonic Launches SEO AI Agent to Help Businesses Improve Online Visibility and Google Rankings
Are you tired of spending hours analyzing keywords, studying competitors,...
Balancing Personalisation and Privacy: Ethical Considerations in AI for Customer Experience
Navigating the Privacy-Personalisation Paradox: Best Practices for Balancing AI-driven Personalisation with Customer Privacy
In today’s digital age, artificial intelligence (AI) has transformed the way...
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The Latest Trends in Omnichannel Contact Centers for 2024
Top Trends in Omnichannel Communication for 2024: Insights from XCALLY Chief Technology Officer
The way we communicate with each other and with businesses is constantly...
