RingCentral MVP transforms into RingEX, a cutting-edge Employee Experience Platform
RingCentral Introduces RingEX: Transforming Employee Experience with RingSense AI
RingCentral, a leading cloud communications platform provider, is taking a major step forward in revolutionizing employee...
Bridging the Gap: How to Overcome the AI Adoption Hurdle in Contact Centers
Navigating the AI Adoption Challenges in the Contact Centre: Insights from Kevin McGachy, Head of AI Solutions at Sabio Group
Overcoming the AI Adoption Chasm...
HubSpot Expands Media Network with Acquisition of Mindstream
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TTEC Digital launches new intelligent customer experience solution leveraging AWS AI and machine learning...
TTEC Digital Unveils New Offering to Enhance Contact Center Intelligence with AWS AI Technology
Are you looking to enhance your organization's customer experience without breaking...
The Latest Trends and Statistics of GenAI in Contact Centers
The Rise of Generative AI in Contact Centers: Insights and Trends for 2023
The Oxford University Press recently named “rizz”, Word of the Year for...
Avaya Introduces Two AI-Driven Packages for On-Premise Contact Centers
Avaya Introduces New Bundles for On-Premise Experience Platform Customers
Avaya, a leading provider of communication solutions, has recently announced the release of two new bundles...
Yellow.ai introduces Analyze to enhance customer experience automation
Yellow.ai Unveils Analyze: Automation Platform with Advanced Self-Learning Capabilities
Yellow.ai has recently unveiled Analyze, a new automation platform powered by an in-house LLM (Large Language...
Yellow.ai introduces Analyze to enhance customer experience automation through advanced conversational insights and self-learning...
Yellow.ai Launches Analyze: AI-Powered Solution Reduces Ticket Volume by 30% and Boosts Containment Rates by 10%
In today's fast-paced world, customer service automation is becoming...
Zendesk Appoints Mitch Young as Head of APAC to Drive Growth in AI-Powered Customer...
Zendesk Appoints Mitch Young as Asia Pacific Leader, Driving Growth in the Region
Zendesk, a leading customer experience software company, has made a significant...
Callvu Introduces Drag-and-Drop Generative AI for Customer Experience (CX)
Callvu Introduces Drag-and-Drop Generative AI for CX with Callvu AI Elements
In the fast-paced world of customer service, incorporating artificial intelligence (AI) tools can make...
New
Head of Tata Consultancy Services Predicts AI Will Render Call Centers...
The Future of Call Centers: Will AI Replace Human Agents?
The future of call centers is a hot topic of debate in the tech world,...
