Is Your Contact Center Prepared for Deepfakes?
Navigating the Threat of Deepfakes in Contact Centers: How AI is Transforming Customer Authentication and Security
In today's rapidly evolving contact center and customer experience...
Agenda for Forrester’s CX Summit EMEA 2024 Unveiled
Exciting Agenda Announced for CX Summit EMEA 2024: Integrating AI and Human Capabilities for Enhanced Customer Experiences
Are you ready to dive into the future...
Korean Air and AWS collaborate to develop AI Contact Center
Korean Air Partners with Amazon Web Services to Develop AI Contact Center Platform for Enhanced Customer Experience
Korean Air is taking customer service to new...
Avaya’s Acquisition of Edify Enhances Unified Communications, Customer Experience, and Artificial Intelligence Technologies
Avaya Acquires Edify to Enhance UC, CX, and AI Technologies
Avaya's recent acquisition of Edify is making waves in the communication service provider industry. The...
Sprinklr Introduces “Digital Twins” for Enterprise-wide Conversational AI Implementation
Sprinklr Introduces New Conversational AI Offering: Sprinklr Digital Twin
Sprinklr, a leading customer experience management platform, has recently announced the launch of Sprinklr Digital Twin,...
Report: All Generations Prepared for AI to Improve Customer Experience (CX)
Exploring Consumer Sentiments Towards AI in Customer Experience: A Generational Perspective
Are you ready to dive into the world of AI and customer experience (CX)?...
Transforming customer support with GenAI models designed for CX
Revolutionizing Customer Support with Foundever™ GenAI Models: Copilot and Fully Automated AI
The fusion of human ingenuity and artificial intelligence (AI) for customer support is...
Head of Tata Consultancy Services Predicts AI Will Render Call Centers Obsolete
The Future of Call Centers: Will AI Replace Human Agents?
The future of call centers is a hot topic of debate in the tech world,...
Key Insights from The Forrester Wave Report on Conversational AI for Customer Service 2024
Top Conversational AI Vendors for Customer Self-Service: Forrester Report Analysis and Key Takeaways
Are you tired of the same old customer service chatbots that seem...
Which AI is Better for Customer Experience: Conversational AI or Generative AI?
Navigating Conversational AI and Generative AI: Maximizing Contact Center Performance and CX Goals
In the ever-evolving landscape of artificial intelligence, two key solutions are making...
New
AI in the Contact Center: Friend or Foe for Agents?
Navigating the Future of AI in Contact Centers: Friend or Foe? Interview with Amy Roberge from Zoom
In a world where AI is rapidly advancing,...
