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The AI Customer Digest
Home
CX and AI
Industry News
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Technology and Tools
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Posts by The AI Customer Digest
The AI Customer Digest
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CX and AI
Twilio, Zoho, Forethought, and Dialpad Unveil New Developments in CX Platforms
The AI Customer Digest
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May 16, 2025
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Best Strategies
Is Your AI Implementation Harming Customer Experience?
The AI Customer Digest
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May 16, 2025
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Technology and Tools
Talkdesk Equips Small Businesses with Advanced AI Solutions for Customer Service
The AI Customer Digest
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May 10, 2025
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Challenges and Solutions
Boosting Customer Engagement through AI Solutions: A Conversation with Robert Rose...
The AI Customer Digest
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May 10, 2025
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CX and AI
Lessons for CX Leaders from USPS’s AI Transformation
The AI Customer Digest
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May 2, 2025
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Technology and Tools
AI Customer Service Solutions for Small Businesses in New Zealand |...
The AI Customer Digest
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May 2, 2025
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Best Strategies
The Impact of AI Search Optimization on Brand Strategy
The AI Customer Digest
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May 2, 2025
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Challenges and Solutions
The Ideal Blend of Human Agents and AI in Contact Centers
The AI Customer Digest
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May 2, 2025
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Industry News
66% of Companies Enhancing Customer Support with AI Agents: Insights from...
The AI Customer Digest
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May 2, 2025
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CX and AI
Agentic AI Enhances Customer Experience Satisfaction and Reduces Case Costs for...
The AI Customer Digest
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May 1, 2025
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Best Strategies
Pega Unveils GenAI Blueprint 2.0, Offering Enterprises a Greater Selection of...
The AI Customer Digest
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July 23, 2024
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Pega Expands GenAI Offerings with Blueprint Platform Enhancements and AWS, Google Cloud Options Are you ready to revolutionize your workflow automation and decision-making processes? Pega,...
SupWiz Acquisition Enhances Puzzle’s AI Capabilities
August 6, 2024
Oracle enhances Fusion Cloud CX with AI for improved process efficiency
June 11, 2024
Enhancing Contact Center Performance with AI by Addressing Specific Pain Points
June 15, 2024
HOT NEWS
Challenges and Solutions
The Role of AI in Business Intelligence: Applications, Advantages, and Obstacles
Challenges and Solutions
Utilizing AI to Enhance Agent Retention
Industry News
The Impact of Emotionally Intelligent AI on Customer Experience (CX)
Industry News
Utilizing Data and AI for Intent-Based Customer Experience: A Look at...