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The AI Customer Digest

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Genesys and Salesforce Introduce New AI-Driven Solution for Customer Experience and...

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Updating Military Strategies for the Digital Era

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CX and AI

Talkdesk and Cognizant Collaborate on Contact Center AI Tailored for Specific...

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Dialpad Unveils New Generative AI Technology for Contact Centers

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Backstage.AI Utilizes IBM AI to Enhance Personalization of Bot-Driven Customer Interactions

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Technology and Tools

Generative AI made significant progress in customer service by 2023

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Educators and students can now rely on a secure AI ‘scaffolding’...

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Top 5 Highlights from the Adobe Summit 2024 Digital Experience Conference...

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Best Strategies

Strategies Focused on Humans to Achieve Exceptional Customer Experience

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Kore.ai Launches a Conversational IVR Solution for the Genesys Cloud CX...

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5 Innovative Applications of AI in Customer Experience

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Exploring Five AI Use Cases for Customer Experience in Contact Centers with CX Today’s Charlie Mitchell Are you curious about how artificial intelligence is...

Cisco Unveils New AI Agent Innovations for Webex Contact Center at...

AI and chatbots are shaping the future of customer experience by...

Blending GenAI with Traditional CX Strategies for E-commerce Triumph

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