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The AI Customer Digest
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CX and AI
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Technology and Tools
Challenges and Solutions
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Posts by The AI Customer Digest
The AI Customer Digest
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Industry News
The Impact of Emotionally Intelligent AI on Customer Experience (CX)
The AI Customer Digest
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September 16, 2024
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Industry News
Oracle and IBM enhance AI and supply chains in CloudWorld
The AI Customer Digest
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September 16, 2024
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Technology and Tools
The future of generative AI in customer service: sink or swim
The AI Customer Digest
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September 16, 2024
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Best Strategies
Achieving Success with Your Omnichannel Strategy: A Comprehensive Guide
The AI Customer Digest
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September 16, 2024
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Challenges and Solutions
Becoming Proficient in the Evolution of the AI Contact Center
The AI Customer Digest
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September 16, 2024
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Industry News
Zendesk Becomes First in Customer Experience Industry to Introduce Outcome-Based Pricing...
The AI Customer Digest
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September 16, 2024
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Industry News
Salesforce Donates $23 Million to Education to Support the Next Generation...
The AI Customer Digest
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September 16, 2024
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Industry News
Redington and AWS launch Red.AI, a new initiative to drive GenAI...
The AI Customer Digest
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September 16, 2024
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Industry News
Zendesk Becomes First in Customer Experience Industry to Introduce Outcome-Based Pricing...
The AI Customer Digest
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September 16, 2024
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Industry News
Why the EU AI Act Should be Seen as a Foundation,...
The AI Customer Digest
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September 16, 2024
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Best Strategies
Virtual Agents in Contact Centers: Current Trends, Best Practices, and Top...
The AI Customer Digest
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November 20, 2024
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Exploring the Latest Trends and Best Practices in Contact Center Virtual Agents Contact center virtual agents have been making waves in the customer experience...
The Transformation of Customer Experience through AI
December 4, 2024
Maximizing Telco Customer Experience through AI-driven Measurement
June 12, 2024
GSA hints at upcoming open-source customer experience tool
March 8, 2025
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Industry News
Zendesk introduces innovative pricing model for AI agents in Australia based...
Industry News
The Ascension and Decline of Air Canada’s AI Chatbot
Industry News
Zendesk Introduces New AI Agent Builder, Upgrades Agent Copilot Feature
Industry News
Salesforce Unveils New Conversational Intelligence Solution for Service Cloud