The AI Customer Digest

Transforming the Telecommunications Industry with AI and Sentiment Analysis: Enhancing Customer Experience and Operational Efficiency The telecommunications industry is undergoing a significant transformation, thanks...

Exploring Cisco’s AI-Powered CX Features: Context Summaries and Recommended Responses

October 25, 2024

Closing the CX Divide: Aligning Customer and Business Perceptions

June 29, 2024

Finovate Global Spain: Exploring Payments, Mortgagetech, and Enhancing Customer Experience in...

April 13, 2025

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Industry News

Startek® introduces new Generative AI Platform to empower agents and improve...

Challenges and Solutions

Capgemini’s Shankar Ramanathan Discusses Future Vision: Implementing Integrated CX for GenAI...

CX and AI

Three strategies for small and medium-sized enterprises to enhance their customer...

Industry News

Avaya’s Acquisition of Edify Enhances Unified Communications, Customer Experience, and Artificial...

Salesforce Reveals Release Date for Einstein Copilot and Introduces New AI...

UPS uses generative AI to deliver customer success

Top Customer Experience Analytics Tools for 2024

Exploring 3 Innovative Contact Center Use Cases of Generative AI Beyond...

SAP to Reskill 8,000 Employees in Mass Restructuring Announcement

Digital Transformation: Key Strategic Priorities for 2024

5 Contact Center Impacting Trends from Generative AI

AI usage surges, posing capacity planning challenges for datacentre operators

Champions Shine on Stage: Revealing the Winners of the CX Awards...

New

Transforming Customer Experience with AI, Sentiment Analysis, and Personalized Interactions

Exploring Cisco’s AI-Powered CX Features: Context Summaries and Recommended Responses

Closing the CX Divide: Aligning Customer and Business Perceptions

Finovate Global Spain: Exploring Payments, Mortgagetech, and Enhancing Customer Experience in...

HOT NEWS

Startek® introduces new Generative AI Platform to empower agents and improve...

Capgemini’s Shankar Ramanathan Discusses Future Vision: Implementing Integrated CX for GenAI...

Three strategies for small and medium-sized enterprises to enhance their customer...

Five9 Introduces AI Suite and Innovative Strategy to Revolutionize Enterprise Customer...

EDITOR PICKS

AI Has the Potential to Transform Productivity and Culture – Let’s...

GenAI Kapture CX Unveils Agentic EX to Transform Employee Experience in...

Integrating AI into Your Customer Experience Technology Stack

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