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The AI Customer Digest

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Utilizing Artificial Intelligence in Microsoft Contact Centers

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CX and AI

AI Customer Support: Utilization Scenarios, Recommended Practices, and Ethical Considerations

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Technology and Tools

AI: Revolutionizing Customer Success

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Challenges and Solutions

Human-Centered IT Support Essential for Employee Satisfaction and Productivity in the...

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Best Strategies

Improving Customer Loyalty Through AI

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CX and AI

Common Mistakes Made by Businesses in Implementing Contact Center Voice AI

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Technology and Tools

Updating Your CX Technology: A Comprehensive Guide for 2023

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Challenges and Solutions

Cisco Launches Six New Partner Solution Specializations to Address Customer Needs

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Best Strategies

Utilizing AI to Enhance Customer Engagement

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Industry News

Cloud Software Group and Microsoft announce an eight-year strategic partnership to...

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Zendesk introduces new pricing model based on outcomes for AI agents

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Zendesk Introduces Outcome-Based Pricing for AI Agents: A Shift Towards Value-Based Pricing Model The introduction of Outcome-Based Pricing for AI agents by Zendesk marks a...

7 Upcoming Customer Experience Trends for 2025

Webinar on Contact Centre: Exploring CX Trends that Will Shape the...

Revolutionizing AI Prompt Customization and Testing with MiaRec AI Prompt Designer

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