The AI Customer Digest

Privacy concerns surround China-based AI start-up DeepSeek as researchers uncover concerning code The recent revelation of concerning code within China-based AI start-up DeepSeek has...

Expert Tips for Success: How to Prepare Your CX Organization for...

October 21, 2024

AI Governance: A Key Competitive Advantage

August 29, 2024

Gaurav Passi from Zingly.ai Talks About Revolutionizing the Customer Experience Industry

February 27, 2025

HOT NEWS

Technology and Tools

Zendesk Introduces New Customer Experience Features Enhanced by Generative Artificial Intelligence

CX and AI

Gap utilizes artificial intelligence to increase revenue and improve customer experience

Best Strategies

Lila Tretikov joins Zendesk’s board of directors

CX and AI

OpenAI and The Met collaborate to create an AI chatbot for...

Improving Human Judgment or Replacing It?

Adobe Study finds that Brands in India are at the forefront...

Zendesk Report Anticipates the Elimination of Customer Wait Times

boost.ai Introduces AI-Powered Virtual Agent on Salesforce AppExchange to Enhance Your...

Meta Llama 3.1 Expands Opportunities for Marketers in AI Innovation

Walmart Utilized Artificial Intelligence to Analyze 850 Million Product Data Points...

RingCentral Teases Introduction of Native AI Assistants for RingCX and Reveals...

UK Customer Experience Leaders Prepare for Revolutionary AI Transformation

The Empowering Role of AI in Redefining Customer Service for Agents

New

DeepSeek Transfers Information to China Mobile, Which is on the Blacklist

Expert Tips for Success: How to Prepare Your CX Organization for...

AI Governance: A Key Competitive Advantage

Gaurav Passi from Zingly.ai Talks About Revolutionizing the Customer Experience Industry

HOT NEWS

Zendesk Introduces New Customer Experience Features Enhanced by Generative Artificial Intelligence

Gap utilizes artificial intelligence to increase revenue and improve customer experience

Lila Tretikov joins Zendesk’s board of directors

AI-driven digital avatars: Revolutionizing the future of retail customer experience

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AI Has the Potential to Transform Productivity and Culture – Let’s...

GenAI Kapture CX Unveils Agentic EX to Transform Employee Experience in...

Integrating AI into Your Customer Experience Technology Stack

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