Zendesk Teams Up with Anthropic and AWS to Enhance AI Technology
Zendesk Announces New AI Collaborations with AWS and Anthropic at Zendesk Relate 2024
Zendesk, a leading CRM and helpdesk provider, has recently announced exciting new collaborations with AWS and Anthropic at their...
Approaching Contact Center Bots with Care: The Blueprint for Conversational AI
Unleashing the Power of Generative AI in Contact Centers: A Blueprint for Success
The rise of generative AI (GenAI) in the business world has been nothing short of revolutionary. With investment in...
Five9 Secures Its Biggest Deal Yet, AI Bookings Increase by 15 Times
Five9 Signs Largest Deal Ever with Fortune 50 Company and Prominent US Bank
Five9, a leading provider of cloud contact center software, has recently announced its largest deal ever with a Fortune...
Exciting Customer Experience Updates from Salesforce, Microsoft, Zendesk, and Vonage
Recent Developments in the CX Sector: Salesforce Nears Acquisition, Microsoft Dynamics Prices Increase, Zendesk Introduces AI Advancements, and Vonage Revenue Declines
In the fast-paced world of customer experience (CX), there have been...
HubSpot Revolutionizes Content Marketing, Expands Commerce Hub Globally
HubSpot Unveils Content Hub and Takes Commerce Hub Global: A Closer Look at the Latest Updates
Are you struggling to keep up with content demands and reach your target audience effectively? HubSpot...
Oracle broadens the use of generative AI in its customer experience applications
Oracle CX Applications Users Receive Second Wave of GenAI Tools for CRM, Contact Center, Field Service, and Marketing
Oracle CX applications users have reason to celebrate this week as Oracle announced a...
Integrating Artificial Intelligence into Digital Experiences: Insights from Verizon’s David Werner
Navigating the Path to Customer Experience Excellence: Leveraging AI and Constant Change
In today's digital age, customer experience is more important than ever. Agencies are constantly striving to reach customer experience excellence...
Salesforce Einstein Copilot is now widely accessible
Salesforce Launches Einstein Copilot: A Conversational AI Assistant for CRM
Salesforce has recently announced the general availability of Einstein Copilot, the company's conversational AI assistant for CRM. This innovative tool, powered by...
NICE Unveils Interactions 2024, Pioneering the Future of CX AI Excellence and Introduces Nicole...
Interactions 2024: Showcasing the Latest CX Innovations for Cloud, Digital, and AI Transformations
Are you ready to dive into the future of customer experience (CX) innovation? Look no further than Interactions 2024,...
A Reality Check on Contact Center AI
Maximizing the Benefits of AI in the Contact Center: What You Need to Know in 2024
In today's fast-paced business landscape, contact centers play a crucial role in driving growth, generating leads,...
New
AI-driven martech updates and announcements: August 15
Tech Companies Overspending on AI Ads Despite Consumer Dislike: What's the Strategy?
Are tech companies missing the mark when it comes to advertising AI to...
