To Transform Customer Experiences with Generative AI, Prioritize Other Areas First
Harnessing the Power of Generative AI for Customer Experience Transformation
"Unlocking the Power of Generative AI for Customer Experience: Real-World Implementations and Challenges"
Generative artificial intelligence (AI) has been touted as a game-changer...
The Impact of AI on Fashion: Revolutionizing Design, Marketing, and Customer Experience
State of the Industry Report: How Fashion Brands Use AI Across Their Businesses and Future Plans
Fashion brands are constantly under pressure to keep up with trends, consumer behaviors, and the latest...
AI Designed for Customer Experience
Navigating the AI Revolution: Steps to Implement Purpose-Built AI for Customer Experience
The last two years have seen a significant rise in the use of generative AI, with businesses and consumers alike...
The Evolution of Walmart’s Customer Experience: Gen AI, Drones, and Digital Labels
Transforming Customer Experience: Walmart's Drone Delivery Service Soaring to New Heights
In a world where convenience is king, Walmart is leading the charge with its innovative drone delivery service. With over 30,000...
Talkdesk and Cognizant Collaborate on Contact Center AI Tailored for Specific Industries
Talkdesk Partners with Cognizant to Enhance Industry Experience Clouds for Enterprises Worldwide
Talkdesk, a leading provider of cloud-based contact center solutions, has recently announced an exciting new partnership with Cognizant, a global...
Is Your Contact Center Prepared for Deepfakes?
Navigating the Threat of Deepfakes in Contact Centers: How AI is Transforming Customer Authentication and Security
In today's rapidly evolving contact center and customer experience landscape, AI innovation is driving significant changes....
Agenda for Forrester’s CX Summit EMEA 2024 Unveiled
Exciting Agenda Announced for CX Summit EMEA 2024: Integrating AI and Human Capabilities for Enhanced Customer Experiences
Are you ready to dive into the future of customer experience? Forrester has just announced...
Korean Air and AWS collaborate to develop AI Contact Center
Korean Air Partners with Amazon Web Services to Develop AI Contact Center Platform for Enhanced Customer Experience
Korean Air is taking customer service to new heights with their partnership with Amazon Web...
Avaya’s Acquisition of Edify Enhances Unified Communications, Customer Experience, and Artificial Intelligence Technologies
Avaya Acquires Edify to Enhance UC, CX, and AI Technologies
Avaya's recent acquisition of Edify is making waves in the communication service provider industry. The addition of Edify's UC, CX, and AI...
Sprinklr Introduces “Digital Twins” for Enterprise-wide Conversational AI Implementation
Sprinklr Introduces New Conversational AI Offering: Sprinklr Digital Twin
Sprinklr, a leading customer experience management platform, has recently announced the launch of Sprinklr Digital Twin, a new conversational AI offering that is...
New
Gartner Analysts Predict the Top Trends Influencing CX in 2024
Navigating the Evolving Landscape of Customer Service and Support in 2024: Trends and Challenges
In the ever-evolving landscape of customer service, 2024 is shaping up...
