Sunday, November 2, 2025

AI agents poised to revolutionize customer experience for brands and consumers

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AI Revolutionizing Customer Experience: Insights from Decisioneering and Medallia AI is revolutionizing the way brands interact with their customers, and the customer experience landscape...

Knowmax and Exotel form strategic partnership to offer AI Knowledge for CX Teams

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Exotel Partners with Knowmax to Redefine Customer Experience with AI Transformation In the fast-paced world of customer engagement, providing exceptional experiences is key to...

TELUS Digital Launches $1M AI Research Hub at University of São Paulo to Enhance...

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TELUS Digital Launches Research Hub at University of São Paulo to Expand AI Efforts TELUS Digital, a leading technology company, has recently announced the...

AI in Action: A Showcase by EXL

AI in Action: Australia & New Zealand 2025 Virtual Event Hosted by EXL Are you ready to unlock the potential of AI for your...

Unlocking the Secret to Successful Teamwork

Preparing Your CX and Marketing Teams for AI Success In today’s fast-paced digital world, AI has become a buzzword in customer experience and marketing....

The Challenges of Utilizing AI to Enhance Customer Experience

This is the published version of Forbes’ CIO newsletter, offering the latest news for technology-focused leaders Are you a technology-focused leader looking to stay...

DeepSeek Transfers Information to China Mobile, Which is on the Blacklist

Privacy concerns surround China-based AI start-up DeepSeek as researchers uncover concerning code The recent revelation of concerning code within China-based AI start-up DeepSeek has...

Closing the AI Skill Gap: A Critical Challenge for CX Leaders

Closing the AI Skill Gap: Strategies for Successful Implementation in Customer Experience AI-driven customer and employee experiences are no longer a futuristic vision; they...

The Impact of Human Connection and AI on Customer Experience

The Gist: Balancing AI and Human Expertise in Customer Experience The Gist: The Power of Collaborative CX In the ever-evolving landscape of customer experience (CX),...

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Discussion on Robotics with Alaska Airlines, CVG, United, AMS, and Southwest

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Exploring the Future of Robotics and AI in Aviation: Insights from Industry Leaders The robotics revolution is here, and the aviation industry is at the...

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